Terms and Conditions

1. General Information

FIXLY TECHNOLOGY SRL, registered with the Botoșani Trade Register under number J2022000789071, CUI (tax identification number) 47040460, EUID ROONRC.J2022000789071, with its registered office at Calea Națională 37A, Botoșani, Botoșani, Romania, is a company specialising in repair and maintenance services for Apple products.

The service.fixlygsm.ro platform (the "Site" or the "Platform") is an integrated system for managing repair orders and services, allowing users to request, track and manage repairs for their Apple devices.

By accessing, browsing or using this website, regardless of the means of access (computer, mobile phone, tablet or any other device), you agree to comply in full with these terms and conditions and with the applicable laws of Romania and the European Union.

If you do not agree with any provision of these terms and conditions, please do not use this website or the services offered through it.

2. Services Offered

FIXLY offers a full range of specialist services for Apple products, including but not limited to:

2.1 Hardware Repair Services

• iPhone repairs (all models from iPhone 6 to iPhone 15 Pro Max)
• iPad repairs (all models, including iPad Air, iPad Pro and iPad mini)
• MacBook repairs (Air, Pro, all generations)
• Apple Watch repairs (all models and series)
• AirPods and Apple accessory repairs

2.2 Component Services

• Genuine Apple battery replacement with official warranty
• Genuine and high-quality aftermarket screen replacement
• Camera and audio component replacement
• Logic board and electronic component repairs
• Advanced diagnostics

2.3 Software Services

• Software and operating system repairs
• Data recovery and backup
• Jailbreak and unlock services (where permitted by law)
• Software updates and optimisation
• Device setup and data migration

2.4 Additional Services

• Extended warranty services
• Delivery and collection services
• Technical consultancy
• Training and technical support
• Assessments and cost estimates

3. Customer Obligations

The customer agrees to:

• Provide accurate and complete information
• Hand over the device in the condition described
• Pay the agreed fees on time
• Follow the safety instructions
• Collect the device from the service centre once notified that it is ready

Devices not collected within 90 days of the date on which completion was notified are deemed abandoned and may be disposed of.

4. Prices and Payment

Prices are shown in RON and include VAT. Payment can be made:

• By bank card online
• On delivery (cash on delivery)
• In cash at our premises

5. Warranty

FIXLY provides a 12-month warranty for repairs carried out with genuine parts. The warranty does not cover:

• Damage caused by improper use
• Damage caused by impacts or drops
• Liquid damage
• Modifications made by third parties
• Any component sold by FIXLY that is not fitted at an authorised FIXLY service centre loses its warranty.

6. Limitation of Liability

FIXLY accepts no liability for:

• Loss of data stored on the device
• Damage caused by improper use
• Indirect or consequential damage
• Delays caused by external factors

7. Data Protection

Personal data is processed in accordance with our Privacy Policy and the applicable GDPR legislation.

8. Changes

FIXLY reserves the right to amend these terms and conditions. Changes will be published on the Site and take effect immediately.

9. Contact

For questions or complaints, you can contact us at:

• Address: Calea Națională 37A, Botoșani, Botoșani
• Phone: 0769777332
• Email: support@fixlygsm.ro

If a complaint cannot be resolved directly with us, you have the right to contact the National Authority for Consumer Protection (ANPC) at anpc.ro, use the Alternative Dispute Resolution (ADR/SAL) procedure, or use the European Online Dispute Resolution (ODR/SOL) platform.

10. Security and Confidentiality

FIXLY implements advanced security measures to protect customer data and information:

• SSL/TLS encryption for all online communications
• Restricted access to customer data
• Regular, secure backups
• Continuous system monitoring
• Staff training on data protection

All personal data is processed in accordance with our Privacy Policy and the applicable GDPR legislation.

11. Intellectual Property

All intellectual property rights in the Site, its content, design and the technologies used belong to FIXLY or its licensors, including:

• The FIXLY trade mark and associated logos
• Text, image and multimedia content
• Software and source code
• Design and user interface
• Databases and algorithms

Unauthorised use of the content is strictly prohibited and may result in legal action.

12. Force Majeure

FIXLY accepts no liability for delays or failure to perform its obligations caused by force majeure events, including:

• Natural disasters (earthquakes, floods, fires)
• Armed conflict, terrorism, political instability
• Pandemics and public health restrictions
• Major infrastructure failures
• Strikes and industrial disputes

13. Governing Law and Jurisdiction

These terms and conditions are governed by Romanian law and the applicable European Union legislation. Any dispute, controversy or claim for damages will be settled by the competent courts of Romania.

Before going to court, the parties agree to attempt an amicable settlement through mediation or arbitration, in accordance with the procedures established by FIXLY.