Returns Policy

1. General Information

FIXLY TECHNOLOGY SRL provides repair services for Apple products. This returns policy sets out the conditions under which customers may request the return or refund of services.

Operator: FIXLY TECHNOLOGY SRL
Address: Calea Națională 37A, Botoșani, Botoșani, Romania
Phone: 0769777332
Email: support@fixlygsm.ro

2. Right of Withdrawal

Under Law no. 449/2003 on distance selling, Government Emergency Ordinance no. 34/2014 (OUG 34/2014) on consumer rights in contracts concluded with traders, and Regulation (EU) 2018/302, you have the right to withdraw from the contract in the following situations:

2.1 Online and Distance Services

For services ordered online, by phone, by email or by any other means of distance communication, you have the right to withdraw within 14 calendar days of the date you accept the price quote, subject to the following statutory exceptions:

• Services customised to the customer’s specifications
• Services whose performance has begun with the customer’s explicit consent
• Services completed before the withdrawal period expires
• Repairs to devices with safety issues
• Urgent services explicitly requested by the customer

2.2 In-store and In-person Services

For services performed at our premises or in the customer’s physical presence, the right of withdrawal applies only if:

• The repair has not yet started
• The device has not been opened or modified
• No invasive diagnostic tests have been carried out
• No specific spare parts have been ordered

2.3 Urgent and Specialist Services

For urgent or specialist services, the right of withdrawal is limited in accordance with applicable law:

• Data recovery services (only before the process has started)
• Unlock and jailbreak services (only if they have not started)
• Hardware modification services (only if they have not started)
• Extended warranty services (in accordance with the contract terms)

3. Return Conditions

To exercise the right of return, the following conditions must be met:

• The request must be made within the statutory period
• The device must be in the same condition in which you handed it over
• There must be no additional damage caused by use
• All original components must be present
• The device must not contain illegal software or data

4. Return Procedure

To request the return of a service:

4.1 Contact us

• Email us at support@fixlygsm.ro
• Call us on 0769777332
• Visit our premises

4.2 Information Required

• Order or service number
• Date the device was handed over
• Reason for the return request
• Contact details for communication

4.3 Inspection

We will inspect the device to confirm that it meets the return conditions. The inspection is carried out within 5 working days.

5. Refunds

If your return request is approved, we will issue a refund under the following conditions:

5.1 Refund Methods

• Refund to the card you paid with (within 14 days)
• Cash refund (at our premises)
• Bank transfer (for payments made by transfer)

5.2 Refund Amount

• The amount paid for the returned service
• Delivery costs (where applicable)
• Return shipping costs are not included

5.3 Timeframes

Refunds are made within 14 days of the return request being approved, and no later than 14 days after the request is received.

6. Exclusions

We do not accept returns in the following situations:

• Services completed successfully
• Services customised to the customer’s specifications
• Services whose performance has begun with the customer’s consent
• Devices damaged by the customer after hand-over
• Devices containing pirated or illegal software
• Services whose warranty period has expired

7. Service Warranty

Our services come with a 12-month warranty. If problems arise during the warranty period, we:

• Repair defects covered by the warranty free of charge
• Replace faulty components
• Extend the warranty period for the repairs carried out

The warranty does not cover damage caused by improper use, impacts, drops or contact with liquids.

8. Complaints

If you are not satisfied with our services, you can make a complaint:

• By email to support@fixlygsm.ro
• By phone on 0769777332
• By letter to our registered office address

We respond to complaints within 15 working days.

9. Changes

We reserve the right to amend this returns policy. Changes will be published on the Site and take effect immediately upon publication.

10. Contact

For questions about our returns policy or to request the return of a service, you can contact us at:

• Email: support@fixlygsm.ro
• Phone: 0769777332
• Address: Calea Națională 37A, Botoșani, Botoșani
• Opening hours: Monday to Friday: 09:00-19:00, Saturday: 12:00-17:00, Sunday: Closed