Find your ticket
The number starts with FIXLY- and appears in your order confirmation email or in the document you received when you handed over the device.
Track your repair.
See where your device is and what happens next, in a few simple steps.
01
Check your order status
You need your ticket number and a way to confirm it is you.
Use the pickup code you received by SMS. For older tickets with no code and no secure link, you can use the last 4 digits of the phone number on the order.
How it works
Three steps to your status.
Confirm it is you
Use the pickup code from the SMS. Only for older tickets without an access token or pickup code, verification can use the last 4 digits of the phone number on the order.
Follow what happens next
See the repair stage, the order details and the available documents. We send you updates when the status changes.
Have a question?
We help you find the answer.
If you cannot find your details or something does not work, we are here.
Contact the teamWhere do I find the ticket number?
You will find it in the order confirmation email, in the SMS messages about your order or in the document you received when you handed over the device. Look for a number like FIXLY-1234.
Which code should I enter?
Enter the pickup code you received by SMS. For older orders without an access token or pickup code, you can use the last 4 digits of the phone number on the order. If the notification contains a personal status link, you can open it directly.
I cannot find the SMS with the code. What should I do?
Check the messages received on the number used for the order, including filtered messages. If the email notification contains a personal status link, you can open it directly. If you find neither the code nor the link, contact us.
I received a link by email. Do I still need a code?
No, if the link is your personal status link. It already includes access confirmation. If you only have a regular link to the status page, you will also need the pickup code. Do not share your personal link with others.
What does the displayed status mean?
The status shows the current stage of your order. When we have a result or need something from you, we let you know using the contact details on the order.
Why can it not find my order?
Make sure you enter the full number, including the FIXLY prefix, and the right code for your type of order. For privacy reasons, the error message does not reveal whether a ticket exists.